DroneSoo.com

Shipping & Return Agreements

Shipping
Shipping is WORLDWIDE on All items.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.The time frame for order delivery :Standard Shipping (15- 30 days)

Loss and Cancellation: Title and risk of loss for all merchandise ordered by you will pass to you on our delivery to the shipping carrier. We reserve the right to cancel any order for any merchandise for any reason.

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

RETURNING ITEMS PURCHASED ONLINE
If for any reason you are not satisfied with an item purchased from DroneSoo, you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 30-days beginning on the date of purchase or order. You must provide a copy of your packing slip or order with the item listed. Shipping and handling charges are nonrefundable.

Return by Mail
If returning by mail, please obtain a Return Authorization by contacting Customer Service at  support@dronesoo.com, Monday thru Sunday, 6am to 6pm (PT). Be prepared to provide your order number and a brief description of the reason for the return.

Things to Know:
Merchandise may be returned within 30 days for a full refund or replacement, whichever you prefer
Shipping and handling charges are non-refundable
When returning an item to a store, you must provide a copy of your packing slip or order with the item listed
Due to safety hazards, items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail – even if the item was drained of these materials
For safety reasons, certain products cannot be returned if opened – please call customer service at  support@dronesoo.com

WARRANTY INFORMATION
Hand Tool Lifetime Warranty
We guarantee our Hand Tools to be free from defects in material and workmanship for the life of the product. Limitations apply. DroneSoo will replace any hand tool that fails to properly work during the lifetime of the original purchaser. In the event an identical item is not available as a replacement: DroneSoo reserves the right to substitute a substantially similar item in its place. This warranty gives you specific legal rights and you may have other rights that vary from state to state.

Limited 30-Day Warranty
DroneSoo makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order.

This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.

If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.